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Consumer Return & Exchange Policy


Whether you purchased your item from LaneLabs/CompassioNet, CompassioNet.com or LaneLabs.com, your satisfaction is always guaranteed. We know it's sometimes necessary to return or exchange an item and we want to make it easy. Simply call 1-800-510-2010 to inform us of your return.  Then adhere the Return Label, at the bottom of your invoice, to the outside of the package and send it back to us prepaid, with delivery verification.

We will refund the original purchase price (less S&H) for all unopened, undamaged merchandise from  that is received within 90 days of purchase date. If you paid by credit card, we will credit your return to the same credit card account; if you paid by check, we will mail you a refund check.  

If you are a consumer and you wish to exchange an unopened, undamaged item, please call Customer Service at 1-800-510-2010 . Your exchange will ship once we receive the returned product (note: same terms apply as with a returned item).  If you have any questions regarding a Return or Exchange, please call Consumer Customer Service at 1-800-5010-2010. We are always happy to help.

Returns should be mailed to the following address: 

LaneLabs/CompassioNet – Return Department

700 Indian Springs Drive

Lancaster, PA  17601

*Please remember that our customer care representatives are not medical professionals and cannot answer questions about specific health problems.